Frequently Asked Questions

Please see below a list of our frequently asked questions. Have a question not listed here? Send us an email at info@customcaketoppers.co.nz and we will do our best to help. 

How long do the cake toppers take to arrive?

All our orders are shipped/ready to pick up within 2 business days however if you need it sooner we can generally accommodate a 24 hour lead time. If your order is urgent please send an email to info@customcaketoppers.co.nz. 

Our FREE standard shipping takes 2-4 business days however if you need it sooner you can upgrade to our urgent shipping option which aims to deliver your order the day after it is sent

Can I Pick up my order?

Yes you can! We offer pick up from Hillcrest, Auckland.  

Can I get a cake topper with multiple colours?

You sure can! All the options on our website are for 1 colour only but you can order multi-colour toppers by contacting us at info@customcaketoppers.co.nz. Additional colours are charged at $5 per colour. 

How to the cake toppers stick in the cake?

Our cake topper disks have a 10cm stem that is designed to be long enough to hold the topper in place without moving but also short enough to work in smaller cakes. Just find where you want the cake topper to go and gently press (stem first) into the cake. 

What are the dimensions of the cake toppers?

Our cake toppers have a diameter of 6 inches with a 10cm stem. 

What size cake are the cake toppers designer for?

You can use our cake toppers in any sized cake. We find that they work best on cakes that are 6 inches or larger for single tier cakes and 4inches or more for multi tier cakes.  

How can i add additional design requests to my order?

If you have additional design requests (e.g. "Please make "Happy Birthday" the same font as name", or "please add heart below name") you can include these in the additional comments section at checkout. 

Can I get a cake topper with my company/event logo/image?

You sure can! Order through out "Custom Logo" option and send through the file to info@customcaketoppers.co.nz.